Terms & Conditions


All prices listed on the website are in Pounds Sterling.

Prices and availability of goods are subject to change without notice.

In order to effect a purchase through our webshop, payment must be made in advance through our online payment system or by calling us on +44 (0) 1865 844290 and providing credit/debit card details.


United Kingdom (UK) based customers are charged UK VAT at 20% on all products except the printed books.

Customers from EU member states other than the UK are charged UK VAT at 20% on all products except the printed books, unless they are ordering on behalf of a business enterprise registered for VAT and are able to provide proof of country code and VAT registration number.

A VAT invoice is sent to customers by e-mail when their order is shipped.

Orders received from outside the EU are not charged VAT and may have customs charges upon delivery.

Order Acknowledgement

An order placed on the website will be acknowledged by e-mail to a customer’s e-mail address.

The order becomes confirmed at the time of dispatch. Orders received by midday (UK time) are dispatched on the same day; after this time, products will be dispatched on the following day.

If there are any problems with a customer’s order, the customer will be contacted by our sales team.

Return, Refund and Cancellation Policy

We make every effort to ensure that products available on our website are fit for the purpose advertised. Should a customer receive goods from us which are not of a merchantable quality or fit for the purpose described, the goods may be returned within 14 days of purchase and, if applicable, a replacement will be sent; otherwise the price of the goods will be refunded in full. When returning goods to us it is the customer’s responsibility to ensure the goods are sent by an insured carriage service. No refund will be given unless returned goods are received by CAE Oxford Interactive Learning at the following address:

CAE Oxford Interactive Learning
Ref: Goods Return
CAE Oxford Aviation Academy
London Oxford Airport

Computer-Based Training Purchases

It is the responsibility of customers purchasing computer software (e.g. CBT products) to check, prior to purchase, that the software ordered is compatible with their computer system.

All computer-based training (CBT) purchased, whether on CD-ROM or online, is delivered to the customer under the terms of an Individual User Licence (IUL) which stipulates that the CBT is for the personal use of the customer only. When a customer purchases CBT, they buy an IUL to use the CBT data for their personal use. The buyer does not own the CBT data: at all times, the data remains the property of and the copyright of CAE Oxford Aviation Academy.

The IUL terms are specified in the licence document contained in CBT CD-ROM cases, and summarized on the CD-ROM case itself. In the case of online CBT, the IUL terms are also contained within the CBT software itself. Furthermore, when installing CBT onto their PC, the customer is asked to indicate their agreement with the IUL terms before the software permits them to proceed with installation. If a customer is not willing to abide by the terms of the IUL, they are asked to return the CBT software within 14 days of purchase for a full product refund.

The purchase of an IUL does not allow CBT to be used for group training or multiple users. Any individual or training organisation purchasing CBT software may use the CBT for group training only if the individual or training organisation has first purchased a Training School User Licence (TSUL) from CAE Oxford Interactive Learning. For such use, customers should contact us by phone (on +44 (0) 1865 844290) or e-mail (info.il@cae.com or sales.il@cae.com).

Customers purchasing CBT software should not resell or reproduce the CBT in any form or medium, copy, store in a retrieval system, lend, hire, rent, transmit or adapt the CBT, in whole or in part, without the prior written consent of CAE Oxford Aviation Academy.